Manufacturer warranty

The original warranty period for new equipment is twelve (12) months from the date of purchase. This warranty includes spare parts and labour.

DOA (Defective On Arrival)

For a defective product within 10 business days from delivery date to the end user and subsequent registration, there will be a full product replacement.

Out of warranty repairs

A defective product out of warranty, purchased through the 3D Storm dealer network can be returned with a Return Authorization Number (RMA) provided by our Technical Service. A charge for out-of-warranty care and diagnosis will be requested from the customer. If the final repair estimate is accepted, this sum will be deducted from the amount to be paid. This package also includes the return of the unrepaired unit to the customer if the repair estimate is refused. Once the quote has been accepted, the machine repaired and payment made, the unit will be returned to the customer.

3D Storm Warranty Management

During the original warranty period for customers inside the European Union, 3D Storm handles repair costs. Shipping costs are shared between 3D Storm and the owner. Shipment back to 3D Storm is paid by the owner while the repaired product will be sent back on 3D Storm expenses. Taxes and customs fees remain the responsibility of the customer. 3D Storm customers may benefit from a special rate on product loan fees during the repair period.

Loaner is the same model when available or a model with at least the same number of video inputs.

3D Storm extended warranty program 3DS TekCare

The 3D Storm Limited Warranty Extension Program safeguards your equipment investment for an additional year, providing the reliability and convenience benefits of your original warranty plus exclusive services.

• Extension of the original warranty for an additional 12 months, renewable twice for a total of 48 months including the manufacturer's warranty.
• Priority telephone assistance throughout the day (3D Storm office hours).
• Pick-up and return costs included in case of after-sales service in the European Union.
• Priority repair.
• Equipment loan when the repair time exceeds 10 working days.
• Advance replacement option (relay equipment during immobilization).

More information about 3DS TekCare Warranty Services and Extensions.

3DS TEKCare must be purchased simultaneously with the unit or within the first 10 months of the manufacturer's warranty.

Relay loan option

In the event of a product failure, an equivalent product or with the same number of video inputs will be dispatched within 24 to 72 hours after declaration of the product failure confirmed by the 3DStorm technical service. The delivery time depends on the destination.

Expeditions:

• IN the Continental EU and Switzerland (*): Pick-up and return taken care of by 3D Storm for the entire period covered by the warranty, including the manufacturer's warranty.
• OUTSIDE Continental EU (*): (Africa, overseas departments and territories, Canary Islands, Madeira, etc.). Shipping to 3D Storm at the expense of the customer - Once the product has been repaired, 3D Storm supports the return shipping to the customer for the entire period covered by the warranty, including the manufacturer's warranty.

(*)Taxes and customs fees remain the responsibility of the customer.

A proactive warranty extension allows you to budget for service expenses.

You know exactly who to call if you experience problems with your equipment. This program is available through 3D Storm Elite and Authorized resellers in Europe (European Union) (including Switzerland, except United Kingdom and Nordic countries ).

Products eligible for warranty extension

This warranty extension program is available for specifics products bought from a 3D Storm Dealer for customers living in the European Union (including Switzerland, except: United Kingdom, Nordic and Eastern Europe countries).

*To be eligible, products have to be within their original warranty period, and registered with a valid serial number with 3D Storm.

Length of 3D Storm warranty extension period

As stated above in the "manufacturer warranty" products comes with a twelve (12) month manufacturer’s limited warranty unless otherwise specified. The one year 3D Storm limited warranty extension prolongs the original warranty for one (1) additional year from the date of the original warranty period expiration.

Renewing out-of-warranty products

Only products currently under warranty are eligible for warranty extensions. Products with an expired warranty are not eligible for this program.

How to purchase a One-Year 3D Storm Limited Warranty Extension?

To purchase a warranty extension, please contact 3D Storm or one of the Elite or Authorized 3D Storm reseller. 

Extended Warranty Terms and Conditions

3D Storm’s obligations and liability under this warranty are limited to repairing, replacing or refund of the purchase price, at the option of 3D Storm, any products which, after normal and proper usage, are determined by 3D Storm to be defective. Accessories are not covered by the warranty extension. This warranty does not extend to any products which have been subjected to misuse, neglect, accident or improper applications, nor shall it extend to products which have been repaired or substantially altered outside 3D Storm or manufacturing or repair facility, nor to any associated instruments, equipment or apparatus. This service is offered by 3D Storm. Manufacturers have no obligation and liability under this warranty extension. In no case shall 3D Storm be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability or any other legal theory.

Warranty claims on discontinued products

If you submit a valid warranty claim on a unit that is no longer in production, you may receive, as a replacement, the model that superseded the original unit, or the closest equivalent currently available at the option of 3D Storm.

Disclaimer

Neither The manufacturer's warranty, nor the 3DS TekCare warranty extension program, shall apply in any way to products identified as altered, modified, repaired, lost, stolen or damaged in an accident, or due to improper use or unauthorized modification or installation.

Warranty conditions on the 14/02/2020.
May be changed at any time without prior notice. Revision 16/02/2020.